Cancellations and refunds
Cancellation and refund terms for transfers and tours booked on JourneyToItaly.
Last updated: October 2026
Service provider and data controller
The JourneyToItaly service is provided by Vitodriver, VAT no. 09457311218, which is also the controller of your personal data. We operate from Naples. For any request, including about your data, email info@journeytoitaly.net or message us on WhatsApp at +39 334 231 2361.
Free cancellation
You can cancel any booking for free up to 24 hours before the scheduled pickup time. The amount paid is refunded in full to the same payment method used at booking, within 5-7 business days.
Late cancellations
For cancellations made less than 24 hours before pickup, a penalty of 50% of the total amount may be withheld, to cover the organizational costs already incurred by the driver.
No-show
If the passenger doesn't show up at the meeting point within 60 minutes of the agreed time, without any notice, the booking is considered non-refundable.
Booking changes
Date, time, vehicle and stops can be changed for free up to 24 hours before the transfer, subject to availability. Contact support to request a change.
Delays and unforeseen events
In case of an automatically monitored flight delay, the pickup time is adjusted at no extra cost. For other unforeseen events (strikes, extreme weather), our support team evaluates a solution or refund on a case-by-case basis.
For cancellation or refund requests, write to info@journeytoitaly.net.
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