Frequently asked questions

In 4 steps: search for pickup, destination and stops in the "Route" step; choose the vehicle that suits you best; enter passenger details and complete payment; get instant confirmation with your booking code and driver details.

Yes, up to 3 intermediate stops: €70 for one stop, €60 per stop for two (€120) and €50 per stop for three (€150). You can search for them manually or use the automatic suggestions we offer based on your route, with a short description of what you'll see at each stop.

The price depends on the route distance, the vehicle chosen and the number of stops, with a minimum fare per ride (€50 sedan, €70 van). You'll see an estimate already in the "Route" step and the exact price when you select the vehicle: no hidden costs.

Yes. Payment is processed through Stripe, one of the world's leading online payment providers, with encryption and PCI-DSS standards. We never handle or store your card details.

You can cancel for free up to 24 hours before the pickup time. See the Cancellations and Refunds page for more details.

A transfer is a direct trip from A to B. A private tour is the same service enriched with sightseeing stops along the way, narrated by your driver: you can start from a ready-made package in the Tours section or build your own by adding the stops you prefer.

Two categories: Berlina Executive (Mercedes E-Class or similar, up to 3 passengers and 2 bags) and Luxury Van (Mercedes V-Class or similar, up to 7 passengers and 7 bags). Both include a professional licensed (NCC) driver, air conditioning and passenger insurance. Photos on the site are for illustration.

Yes, for airport transfers we monitor the flight schedule in real time and automatically adjust the pickup time in case of delays or early arrivals.

Yes. At checkout you can choose to pay 50% online now and the rest directly to your driver on the day of the trip, in cash or by card. If you cancel up to 24 hours before, the deposit is refunded in full.